Refund policy

Refund Policy

Last updated: 23/12/25

At Sleekly  ( www.sleekly.co.uk ), all sales are final. Please read our policy carefully before completing your purchase.

No Refunds Policy

We do not offer refunds or returns unless the item you receive is damaged or defective.

Once an order has been placed and shipped, it cannot be cancelled or refunded for reasons including, but not limited to:

  • Change of mind

  • Incorrect size, colour, or product selected

  • Items appearing different due to screen or lighting variations

  • Shipping delays outside of our control

Damaged or Defective Items

If your order arrives damaged or faulty, you may be eligible for a refund or replacement under the following conditions:

  • You must contact us within 14 days of receiving your order

  • You must provide:

    • Clear photos or videos showing the damage or defect

    • Your order number

  • Damage must not be caused by misuse, normal wear and tear, or improper handling after delivery

Once your claim is reviewed and approved, we will offer a replacement or a refund at our discretion.

How to File a Claim

Please email contact@sleekly.co.uk with:

  • Subject line: Damaged Item – Order #[Your Order Number]

  • Photos or videos of the damaged product

Claims submitted after 14 days will not be accepted.

Non-Refundable Items

We do not issue refunds or replacements if:

  • The claim is made after 14 days of delivery

  • Proof of damage is not provided

  • The item has been used, altered, or damaged after delivery

 

Returns (Refund-Eligible Cases Only)

Returns are only accepted in cases where an item arrives damaged or defective and the refund request has been approved by Sleekly.

To be eligible for a return:

  • You must contact us within 14 days of receiving your order

  • You must provide clear photo or video evidence of the damage or defect

  • The item must be unused, in its original condition, and in original packaging

All return requests must be approved before any item is sent back. Returns sent without approval will not be accepted.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Return Shipping (Approved Cases Only)

  • Return shipping costs may be the responsibility of the customer unless otherwise stated

  • We recommend using a tracked shipping service, as Sleekly is not responsible for items lost during return transit

  • Original shipping fees are non-refundable

UK Consumer Rights

This policy is in accordance with the UK Consumer Rights Act 2015.

Nothing in this policy affects your statutory rights. Under UK law, customers are entitled to a refund, replacement, or repair if goods are faulty, damaged, or not as described.

Where a product is confirmed to be faulty or damaged:

  • Customers must notify us within 14 days of delivery

  • Proof of fault or damage must be provided

  • We reserve the right to inspect the item before approving a refund or replacement

Refunds will not be issued for:

  • Change of mind

  • Incorrect selection by the customer

  • Normal wear and tear

  • Minor variations that do not affect the functionality or quality of the item

Where applicable, Sleekly may offer a replacement instead of a refund, in line with UK consumer law.

Chargebacks & Disputes

Customers are encouraged to contact contact@sleekly.co.uk before initiating a chargeback or payment dispute.

Refunds or replacements will only be issued in line with this policy. Fraudulent or abusive claims may be disputed with evidence provided to the payment processor.